The Fine Print · Refunds
Food doesn't
do returns.
As our products are food and beverage items, returns are generally not accepted once fulfilled. Here's what we will fix.
01
Cancellations
Orders may be cancelled before the weekly cut-off. After cut-off, ingredients and production planning may already be committed, and cancellations may no longer be possible.
02
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 24 hours at hello@thegoodchaos.co with your order number and photos. We will assess and offer a replacement, store credit, or refund where appropriate.
03
Non-Refundable Cases
We do not offer refunds for change-of-mind purchases, late responses at delivery/collection, or issues unrelated to product quality or order accuracy.